Reverse Withdrawal Payment


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  •  Delivery & Return


    Local Pick Up FREE

    Delivery 1-7 working days

    Please review Vendor’s return policies. If Vendor does not have a return policy, please revert to Island Market Hub’s policy.



    Please review the Vendor’s policy on returns. If there is no return policy, you are allowed to cancel your order if an order’s status is not updated to “complete” within 7 days of making the order. Your Vendor must provide you with a tracking number upon completing your order.

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  • Orders may be canceled by customers within 24 hours of placement without any penalty unless the order has already been processed and shipped.
  • To cancel an order, please contact customer support with your order number.

Returns and Refunds

  1. Return Eligibility: Items are eligible for return within 7 days of receipt if they are unopened, unused, and in their original condition. Custom-made or personalized items are non-returnable unless defective.
  2. Initiating a Return: To initiate a return, contact the vendor directly through the platform with your order number and reasons for return. The vendor will provide instructions on how to proceed.
  3. Shipping Returns: Customers are responsible for shipping costs when returning an item unless the item is defective or not as described. Items must be returned using a trackable shipping method.
  4. Refund Processing: Once the return is received and inspected by the vendor, the refund will be processed to the original method of payment within 14 days. You will be notified of the refund status via email.


  • Due to the unique nature of items sold on Island Market Hub, exchanges are subject to vendor availability. If you wish to exchange an item, please contact the vendor directly to discuss the possibility.

Vendor-Specific Policies

  • Some vendors may have specific policies that differ slightly from our general policies. Please review the vendor’s store policies before making a purchase.

Contact Us

For any questions or concerns about your order, returns, or refunds, please contact our customer support at We are here to assist you every step of the way and ensure your satisfaction.

Please Note: This policy is subject to change without prior notice and is applicable as stated on our website. By placing an order through Island Market Hub, you agree to adhere to and be bound by the terms outlined in this policy.

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